The MPWC reads your meter and sends you a bill quarterly.
Your MPWC bill will indicate whether your current bill was estimated or based on actual usage. Bills may be estimated for a number of reasons, for example, if you have not yet had a radio meter installed, our meter readers may still be reading the remote device on the outside of your property and it may not be communicating with your meter, or the meter was not accessible on the day the meter reader visited your property.
Please review your bill carefully. If your reading was estimated, the letter “E” will appear on your bill next to your meter reading.
Our Billing Professionals will estimate your bill based on prior usage for one (1) quarter. If we’ve been unable to read and inspect your meter after two (2) or more consecutive quarters, you will receive a higher-than-usual estimate on your water bill to accommodate the possibility of a malfunctioning meter. Please note that the MPWC owns and maintains your water meter, and that state law requires that you allow us access to the meter for readings and occasional inspections, and that you take precautions to protect your meter.
Please contact us immediately if you see that your bill has been estimated. Customers are responsible for paying their bill in full by the due date, regardless of estimated readings. To avoid interest charges and possible service termination, call us prior to your due date so that we may read the meter and correct your bill in a timely fashion.
Troubleshooting Some Common Issues
If your bill is unusually high, but has NOT be estimated, there are a few things you can do to investigate the situation. First, check for leaks. Small leaks can add up quickly. Just a 1/8-inch sized leak consumes more than 3,500 gallons per day. While most leaks are easy to find, others may be more difficult and can often be left undetected.
- Start by checking your toilets. Toilets can lose hundreds of gallons of water when leaking. The MPWC can provide you with special tablets for detecting toilet leaks free of charge. You can also put a few drops of food coloring in your toilet tank and wait a few minutes. If the color shows up in the bowl, you have a leak that needs to be repaired.
- Check indoor and outdoor faucets and replace worn gaskets and washers.
- Look for drip stains beneath and behind your dishwasher and washing machines.
- Check leaks in your sprinkler system, including damaged sprinkler heads.
A high bill may also be explained by changes in your water usage. Consider the following:
- Did you have company staying at your house?
- Have you recently filled your swimming pool?
- How often are you watering your lawn?
- Is your water sprinkler system functioning properly?
If you need assistance determining the reason for your unusually high bill, please contact our Customer Support Center at (856) 663-0043.
Problems with your Bill
If you encounter or suspect a problem with your bill, do not hesitate to contact our Customer Support Center. Our dedicated Customer Support Representatives will be happy to answer any questions you may have. All Customer Support staff have been trained and are well versed in MPWC policy and procedure, and will work with you to reach a mutually agreeable resolution. The MPWC is highly focused on customer satisfaction and takes great pride in providing the highest level of customer service to all residents, businesses and neighbors in our service area.
In some instances, you may be eligible to request an adjustment to your bill based on specific criteria as outlined in MPWC Water Regulation 1023
Once you’ve reviewed the Regulation, use this MPWC Water Leak Adjustment Request Form, to submit your official request along with the corresponding documentation to the Customer Service Director for review.