In uncertain times, you can be sure the Merchantville Pennsauken Water Commission (MPWC)  is doing everything in its power to continue to supply the highest quality of water along with the highest quality of services under extreme circumstances.

The issue of safe drinking water did not take a back seat to the pandemic. Over the last few years, new regulations have been implemented to replace water mains at an accelerated rate, to remove all lead and galvanized iron services from the distribution system and to treat drinking water to higher standards than ever before.

You may have noticed the MPWC digging up the streets, lining and replacing water mains in the area of Franklin School in Pennsauken.  In 2021, 7,600 linear feet of water main were either lined with structural epoxy to bring the pipe back to its original condition or replaced entirely.  New valves were also installed.  While the main was being addressed, temporary water was set up throughout the neighborhood.  We did our best to not impact our customers and get in and out of the area as fast as possible.

The State of New Jersey is requiring all lead and galvanized services to be removed over the next ten years.  This new law requires that we determine what the customer’s material is made out of and develop a plan to remove any customer owned galvanized or lead service line.  You may have seen our flyers, door hangers or Facebook posts.  If you have not already done so, please reach out and let us know if your service line is galvanized iron or copper.

Perhaps the biggest challenge we have faced is the new regulations the State has implemented to reduce the levels of emerging contaminants in drinking water.  Of course, this brings new treatment technology into play and we are designing and constructing multiple treatment plants to address levels of contaminants down to the low parts per trillion level.  With five treatment plants scattered around our towns, this is quite an undertaking and will take a few years to fully implement.  Our Woodbine plant is currently off and under construction.  Our National Highway plant is running with additional temporary treatment while we permit the permanent treatment plant.  Plans are being developed to install additional treatment to the remaining plants as new regulations are implemented.  MPWC continues to comply with all regulations even under construction and with the new limits.  You may have seen on the news, not all utilities are doing as well with the new laws.

The good news, this will improve the quality of the drinking water better than it already is. We are constantly looking for outside funding sources to subsidize these capital expenses.  With the passage of the new infrastructure bill, funds are being made available to offset some of these additional costs to minimize the burden on you, our customers.

We have increased our water rates by 4.0 % this year to assist us with maintaining the high level of service and quality of water and to undertake these large projects. For the average owner-occupied, single-family dwelling, you can anticipate a slight increase in your quarterly water bill of approximately $2.50 per quarter. Please know that we continue to be committed to providing the highest quality of water at the lowest possible cost.  Our operation remains focused on keeping you, and our employees safe, while maximizing the services that we provide.

By:
Richard F. Spafford, PE
Director of Engineering

Customer residing in Pennsauken on the 7200 and 7400 blocks of:

  • Walnut Avenue
  • Cedar Avenue
  • Githens Avenue
  • Rogers Avenue
  • Irving Avenue
  • Harvey Avenue

or the 2800, 2900, 3000, 3100, and 3200 blocks of Finlaw Avenue

The MPWC will be conducting water main relining procedures beginning on in mid-October and continuing through 12/1/2021.  All work will be conducted between the hours of 7:00 am and 5:30 pm.

Contractors will be placing 2-inch temporary water lines down the sidewalks and installing temporary service lines to the outside hose spigots.

During the project, brief shutoffs of water will occur (less than 1 hour).

If you have any question or concerns, please contact the MPWC during regular business hours 8:00 am to 4:00 pm at (856) 663 – 0043; and after between the hours of 4:00 pm to 8:00 am please contact Suez at (330) 717 – 3880.

New Jersey Assembly Bill 5343 requires all water systems to inventory and replace lead service lines. The majority of our service lines are copper. However, we are required to provide an accurate inventory of the various service line types on the customer owned portion of the service for our entire service area.

It is very important that we complete our inventory so that we can finalize plans for the next phase of the project.

If you have not already done so, you can help us by reporting the type of water line coming into your property.  If you know what kind of pipes you have (copper, plastic, galvanized steel, lead, etc.) you can call our office and report the information to one of our Customer Support Reps.  You can also visit our website at www.mpwc.com for valuable information and pictures to assist you with identifying your water service line and service line type.

If you are unsure, you may schedule an appointment with a Service Technician, or you can snap a photo of the pipe coming into the property that connects to your water meter. 

Send your photos along with your

property address to: info@mpwc.com

or call us at: 856-663-0043

We thank you for your continued cooperation as we work to meet the state’s deadline for confirming our system inventory and continuing to provide the best quality water possible.

Identifying Your Water Service Line

Online Payments Should Be Made Via the Link on the MPWC Website!

Attention Customers:  When paying your bill online, be reminded that the MPWC can only verify payments in real time if you pay through the link on our website.  Please visit www.mpwc.com and click on the yellow button that reads “Access Online Bill Pay.”  Payments will be posted to your account on the next business day.  If you are in danger of service termination, you may make an online payment and then contact our office where a Customer Support Representative can log on and verify that your payment is pending.

When customers use a web browser to search for how to pay MPWC bills online, they are often directed to third party sights.   Those payments can take up to 10 business days to reach our office.

THE QUICKEST AND SAFEST WAY TO PAY YOUR BILLS IS DIRECTLY WITH THE MPWC EITHER IN PERSON OR VIA OUR SECURED PAYMENT SITE.  

Please note that if you choose to pay through your bank’s online “Bill Pay” option, processing will take some extra time.  Your bank will actually cut a paper check and mail it to us via USPS.  Be sure to schedule your payment well in advance of your due date to avoid penalties and possible service termination.

As always, the MPWC is happy to answer any of your questions.  Contact our Customer Support Center at 856-663-0043 during regular business hours, Monday through Friday between the hours of 8:00 AM and 4:00 PM.    For after hours emergencies, please dial 856-663-0044.

The MPWC remains committed to providing our customers with clean, safe and reliable water during these uncertain times.  You should have received a postcard mailing regarding Governor Murphy’s voluntary moratorium preventing utility shutoffs to residential and commercial customers during the Covid-19 pandemic expiring.

If you are experiencing a financial hardship due to the Covid-19 pandemic, please contact us to discuss payment options.  The MPWC will work with you to ensure that your service is not interrupted.  

Our staff is standing by Monday through Friday from 8 AM until 4 PM to assist you with your repayment options by phone at 856-663-0043.

As winter marches on, we here in the northeast, along with most of the U.S. have been experiencing some of the coldest temperatures seen in quite some time. With extended periods of extreme cold come some of the problems that not just we here at the MPWC, but all water purveyors in the area have had to deal with. Sustained subfreezing temperatures cause the ground to contract which can wreak havoc on buried pipes. The pressures from a deeper than usual frost line result in a larger than typical amount of water main breaks. Examples of winter’s might have been seen on the local news almost nightly with mains breaking all over the area and in some challenging locations with repair crews doing their best to keep up. The MPWC is no different. As the temperatures dropped, our crews have been diligently working, sometimes around the clock, to maintain water service to our customers throughout our distribution system with as little disruption as possible. All the while, dealing with some of the harshest conditions for working outdoors. From water main breaks and service leaks to frozen services and meters, our team has been handling it all to the best of their ability with great success. We are lucky to have such a dedicated group of hardworking, skilled individuals that come together as a team to keep the water flowing to our homes and businesses not just in winter, but all year long . In my estimation, I believe they are some of the best in the business. And… as spring approaches, the memories of this cruel winter will be just that. Memories.

By Assistant Superintendent James Garaguso

Helpful Resources

For more information on water-related issues, visit the following sites:

Lead service line documents for download:

Lead Service Line Replacement FAQ's

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Lead Service Line Inventory as of July 2024

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